Welcome to MOVA! We attach great importance to the privacy and personal information protection of users. We aim to clarify how we collect, use, save, share and transfer your information when you use our products and/or services. Additionally, we outline the options available to you for accessing, updating, deleting and safeguarding this information.
This Privacy Policy will help you understand the following:
1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we provide your information to external parties
4. How we protect and save your personal information
5. How do you manage your personal information
6. How do we handle information about minors
7. Privacy Policy Updates
8. How to contact us
We will only collect your personal data for the purposes outlined in this Privacy Policy or as required by law. We will stop collecting your data, or remove any associations between your data and your identity, as soon as we determine that the data is no longer necessary for the original purpose or legal requirements.
While you use the Platform and Services, we may collect the following types of personal data:
· Identity Data: Your name, gender, profile picture, date of birth, job title, business type, nationality, marital status, government-issued identification (e.g., ID card number, social security number, passport number, tax ID, driver's license), immigration details, signature, voice or audio recordings, photos, facial features for recognition, workplace, education, insurance details, vehicle license plate, household registration, income details, and other personal information you provide.
· Contact Data: Your delivery address, email, phone numbers, social media accounts (e.g., Facebook, Google, TikTok, Shopee, Lazada, tiket.com, Trip.com, etc.), and other contact details you provide.
· Biometric Data: Audio files from voice search engines and facial or body features for recognition, including voice recordings.
· Account Data: Banking information, credit card details, and payment information (e.g., card numbers, type, expiration date, bank details, payment records).
· Transaction Data: Including details about your orders, product listings, and other transaction-related information.
· Technical Data: Your IP address, login details, browser type and version, device identifiers (IMEI, MAC address), operating system, cookies (if applicable), and other device information.
· Profile Data: Your username, password, PIN, OTP passwords, geotagging, preferences, feedback, and survey responses.
· Usage Data: Information on how you use the Platform, including browsing history, search queries, device details, and interaction with the Platform.
· Marketing and Communications Data: Preferences for receiving marketing materials, communication history with us or third-party customer service providers, and other communication preferences.
· Additional Data: We may request additional data for identity verification (e.g., government-issued identity documents) or if we suspect a violation of our Privacy Policy or Terms of Use.
We collect and use your personal data for the following purposes:
· Processing Orders: To process and fulfill your orders (including any samples), update you on delivery, and provide customer support. We may share your data with third-party logistics partners or regulatory authorities (e.g., customs) for delivery.
· Providing Services: To facilitate your use of the Platform and Services, manage your account, and respond to your inquiries, feedback, or disputes.
· Marketing and Advertising: To send you marketing materials (with your consent), offer promotions, and conduct targeted advertising based on your preferences and activity.
· Legal and Operational Purposes: To detect and prevent fraud, verify your identity, comply with legal requirements, process complaints, and ensure the integrity of the Platform.
· Analytics and Development: To analyze your usage of the Platform, improve user experience, optimize content and features, and develop new services or technology.
· Other Uses: For any other purposes you have given consent for, or as required for automatic processing related to the above.
We may collect your personal data in the following situations:
· When you use the platform;
· When you create an account with us;
· When you list products or services on the Platform;
· When you subscribe to or use any Services;
· When you make transactions on the Platform;
· When you interact with the Platform through features, mini-apps, or third-party integrations;
· When you participate in surveys, promotions, or activities on the Platform;
· When you interact with us via social media accounts (e.g., Instagram, TikTok, Facebook, Google, etc.);
· When third parties lodge complaints against you or when you communicate with our customer support.
We may collect personal data directly from you or third-party service providers (such as payment processors, delivery services, marketing partners, and government data sources). We may also collect data automatically when you use the Platform.
If we collect personal data from third parties, we will do so by legal requirements and only for the purposes described in this Privacy Policy. You consent to the transfer of your data from these third parties to us.
You are responsible for ensuring that the personal data you provide is accurate, up-to-date, and complete. If you choose not to provide certain personal data or withdraw your consent for its use, certain features or services may not be available to you.
When providing personal data for a third party, you confirm that you have obtained their consent for us to collect, store, use, and disclose their data as described in this Privacy Policy.
If you link your account to a social media account, we may collect personal data that you have voluntarily shared with that social media provider, in accordance with their policies.
To improve your experience, we may collect data such as your order history and browsing behavior for analysis intentions. This allows us to create a user profile and provide you with relevant product or service recommendations based on your interests. We may also present products or services you probably search for when browsing. Additionally, we may gather other information essential for enhancing our services, including data you share when contacting customer support, your survey responses, and your interaction details with us. In collaboration with our affiliates and partners, we may request your authorization or share information by legal requirements. When multi-devices are used, we may link the data collected to ensure a consistent service experience across all devices. Moreover, we may combine data from various services to offer you personalized content, services, and suggestions.
To enhance the security of your interactions with our products and services (as well as those of our affiliates and partners), and to better protect you from risks like phishing, fraud, network vulnerabilities, viruses, cyberattacks, and other potential threats, we may utilize your account, browsing, and order data. This also includes information about your software, device, and service logs. By reviewing these, we aim to detect and prevent security incidents, while ensuring compliance with legal regulations or our terms of service. To help us assess potential risks, we may also monitor URLs and IP addresses that appear suspicious, taking necessary actions to record, analyze, and address these concerns under the law. Additionally, your device information may be collected to help us identify and resolve system issues, analyze traffic patterns, and troubleshoot problems when you report any irregularities.
(1) We have taken reasonable and feasible security measures that meet industry standards to protect your information and prevent personal information from being accessed, disclosed, used, modified, damaged, or lost without authorization.
(2) We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only get your personal information for the period required to achieve the purposes stated in this policy (unless there is a mandatory retention requirement by law).
(3) The Internet is not a safe place. When using MOVA platform services, we strongly recommend that you do not use communication methods other than those recommended by the MOVA platform to send your information.
(4) We will update and disclose security risks, personal information security impact assessment reports, and other related content from time to time, and you can obtain them through MOVA announcements.
You can access and manage your information in the following ways:
(I) Inquire your information
You have the right to inquire about your information. You can inquire about your information yourself in the following ways:
Account information If you want to access or edit your basic personal information and payment information in your account, change your password, add security information, or close your account, you can log in to your account and perform such operations through "Profile".
(II) Correct or supplement your information When you find that the information we process about you is wrong, you have the right to ask us to make corrections or supplements. You can make a correction or supplement request in the way listed in "(I) Query your information".
(III) Deleting your information
You can delete some of your information in the way listed in "(I) Query your information".
In the following circumstances, you may request the deletion of your personal information:
(1) If our processing of your personal information violates applicable laws or regulations;
(2) If we collect or use your personal information without obtaining your explicit consent;
(3) If our processing of personal information significantly breaches the agreement between you and us;
(4) If you no longer use our products or services, or if you actively choose to cancel your account;
(5) If we cease providing you with products or services.
When we decide to honor your deletion request, we will also, to the extent feasible, notify any parties to whom we have disclosed your personal information and ask them to delete it promptly (unless otherwise stipulated by laws and regulations, or if those parties have independently obtained your authorization). Please note that after you or we delete the relevant information, it may not be immediately erased from our backup systems due to technical and legal limitations. In such cases, your personal information will be securely stored and isolated from further processing until the backup data can be permanently deleted or anonymized.
(IV) Responding to your request
For security purposes, you may need a written request or provide other proof identity in other ways. We may require you to verify before processing your request.
We will respond within 15 days. If you are not satisfied with our customer response, you may file a complaint through customer service.
While we do not charge any fees for your reasonable requests, a fee may be applicable for repeated requests that exceed reasonable limits.
Requests that are unrelated to your identity, are repetitive without valid reason, require excessive technical effort (e.g., the development of new systems or substantial changes to current practices), jeopardize the legitimate rights and interests of others, or are impractical and may be rejected.
In accordance with applicable laws and regulations, we may not be able to fulfill your request in the following circumstances:
1. The request pertains to national security or national defense;
2. The request is related to public safety, public health, or significant public interests;
3. The request involves criminal investigations, prosecutions, trials, or the execution of legal judgments;
4. There is sufficient evidence indicating that the personal information subject has malicious intent or is abusing their rights;
5. Responding to the request would cause significant harm to the legitimate rights and interests of you, other individuals, or organizations;
6. The request involves confidential business information.
The Services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 13. Additionally, no part of our Platform or other Services is directed to children under the age of 13.
We presume that users of our Services have the corresponding civil capacity to understand and agree to our terms. If you are a minor, we require you to ask your parents or legal guardians to read this agreement carefully and use our Services or provide us with your information only with their consent.
In cases where minors under the age of 18 use our products or services with the explicit consent of their parents or legal guardians, we will collect, use, share, transfer, or disclose their personal data strictly in accordance with applicable laws and regulations. This will occur only when:
1. Permitted by law or regulation,
2. Explicitly consented to by parents or legal guardians, or
3. Necessary to protect the rights and safety of the minors.
As a parent or legal guardian, please ensure that children under your care do not submit personal data to MOVA without your consent. In the event that personal data of a child under the age of 18 in your care is disclosed to MOVA, you consent to the processing of the child’s personal data and agree to be bound by this Policy on their behalf.
As a parent or legal guardian, please ensure that children under your care do not submit personal data to MOVA without your consent. In the event that personal data of a child under the age of 18 in your care is disclosed to MOVA, you consent to the processing of the child’s personal data and agree to be bound by this Policy on their behalf.
Should we discover that personal data of a child under the age of 13 has been submitted to us without parental or guardian consent, we will promptly close any associated accounts and delete such data from our records.
Our Privacy Policy may be updated from time to time.
We will not restrict your rights under this Privacy Policy without obtaining your explicit consent. Any changes to this Privacy Policy will be published on a dedicated page for your reference.
If you have questions, comments, or suggestions about this Privacy Policy or your personal information, please feel free to contact us.
· Email: [email protected] – Person in charge of personal information protection
· In-App Support: Visit the "Account" page and tap the Customer Service icon in the top right corner for assistance.
We aim to respond to your inquiries within 30 days of receiving your feedback and verifying your identity. If you are dissatisfied with our response or believe that our handling of your personal information has infringed upon your legitimate rights, you may reach out to the relevant regulatory authorities, such as those overseeing internet, telecommunications, public security, or commerce. Additionally, you have the right to seek legal remedies through the courts in the jurisdiction of the defendant.